FAQ

Creating an account is fast. Click “Sign Up” on the site, fill in your name, email, date of birth, and create a password. You may be asked to confirm your country and preferred currency during registration. After you submit the form, check your email for a verification link and follow the instructions to activate your account. Choose a strong password, and keep your login details private. If you want to start with a bonus, enter any required bonus code during registration or on your first deposit page. If you encounter issues during sign-up, contact support.

Hallmark Casino runs several welcome offers. Examples of current promotions include the “225% Signup Deposit Bonus” (code: WIN225) and the “$115 Free Chips” offer (code: WELCOME115). Some offers require a minimum deposit to activate—WIN225 shows a $20 minimum in our materials—while others are applied automatically. There are also promotions like welcome deposit matches up to $1,300, no-deposit free chips, and refer-a-friend rewards. Always enter the promo code where prompted, or check the Promotions page to see whether the bonus is applied automatically. Terms such as minimum deposit, wagering requirements, and maximum cashout can vary by promo and by player location, so review the full offer terms in the promotions section before claiming.

Hallmark occasionally runs no-deposit offers, such as a $300 Free Chip available without an initial deposit in some promotions. Availability changes often and may be restricted by state. No-deposit offers that are active will be listed on the Promotions page and applied automatically or via a short code when required. Always read the bonus terms, including eligible games and cashout limits, before playing.

You can deposit and withdraw using major credit cards and digital options. Accepted payment methods include Visa, MasterCard, American Express, Discover, Diners, JCB, bank transfers, person-to-person methods, and Bitcoin/BTC. Supported currencies include USD, EUR, GBP, and Bitcoin. For details on accepted methods for your account and any limits, see the payments section. Deposits are usually instant for cards and digital wallets. Bank transfers can take several business days. Cryptocurrency deposits and withdrawals are often faster, sometimes processing within 24–48 hours, depending on blockchain confirmations and internal review. Withdrawals may require account verification before being processed. Fees and processing times depend on the chosen method; check specific details in the Payments section.

Wagering requirements (also called playthrough or rollover) are the number of times you must wager the bonus amount before you can withdraw bonus-derived winnings. For example, a 20x requirement on $115 free chips means you must wager $2,300 ($115 × 20) on eligible games before cashing out bonus winnings. The 225% signup bonus we list carries a 50x wagering requirement on the bonus funds, according to current offer details. Wagering typically applies only to bonus funds, not your deposited cash, and not all games contribute equally toward requirements. Always check the promo terms for contribution rates, time limits, and any maximum cashout caps before you play. See the bonuses section for full terms.

Yes. Hallmark Casino is mobile-friendly and designed to work across modern iOS and Android devices through your mobile browser. The games lobby and cashier are optimized for smaller screens so you can deposit, play, and withdraw on the go. If there’s a native app available for your region, details and download links will be listed in the mobile section. If you experience performance issues, try clearing your browser cache or updating to the latest OS and browser version.

Hallmark features titles from several popular studios, including Betsoft, Dragon Gaming, Rival Gaming, and Saucify (BetOnSoft). You’ll find a mix of slots, video slots, and classic table games such as blackjack and roulette. Game availability can vary by your state and by provider licensing, so check the Games lobby to see what’s accessible for you. For exclusive or new releases, check the Promotions and Games pages regularly.

To keep accounts secure and comply with regulations, Hallmark may request identity verification before processing withdrawals or in certain account situations. Typical documents include a government-issued photo ID (driver’s license or passport), a recent utility bill or bank statement showing your address, and proof of payment method (a photo of the front of your card with the middle digits and CVV covered, or a transaction receipt for bank transfers). Upload documents through your account’s verification area or follow instructions from support. Verifications are processed securely and usually complete within a few business days, depending on document clarity and verification queue.

Hallmark Casino operates under appropriate licensing and regulatory frameworks in jurisdictions where it offers real-money play. For exact licensing information and regulator details, check the footer of the site or the Terms and Conditions page. The casino uses industry-standard security measures—such as SSL encryption—to protect player data and secure transactions, and partners with reputable payment processors and software providers. Never share your password or account details, and contact support if you suspect unauthorized access.

Hallmark supports safe play with tools including deposit limits, wagering limits, session time reminders, time-outs, and self-exclusion options. If you feel your play is becoming a problem, use these controls immediately or contact support for help. The site also links to professional support organizations and resources for gambling issues. For full details and to set limits on your account, visit the responsible gambling section.

If you need help, contact our support team by email at support@hallmarkassistance.com or by phone at 888-480-7999. Support can help with account issues, bonus questions, payments, and verification guidance. For FAQ, live chat options, and detailed help articles, visit our support page.